HomeAccess Labs Can Review Your Current Drug-Testing Policy

Frequently Asked Questions

General Questions

We proudly serve Houston and surrounding communities. If you are unsure whether you are within our service area, just reach out we are always happy to check.

Almost anywhere that is safe and appropriate for the service. We regularly visit homes, workplaces, assisted living communities, rehabilitation facilities, and other approved locations.

Your service will be performed by a highly trained healthcare professional who follows HomeAccess Labs procedures for professionalism, patient care, and privacy. We know you are inviting us into your home, and we take that responsibility seriously.

Booking is easy. Choose your service, select a date and time, complete the online booking form, and pay securely online. You will receive a confirmation once your appointment is scheduled.

Yes, when availability allows. Same-day appointments may be selected during booking or requested by contacting us directly.

Appointments canceled more than 24 hours before the scheduled appointment receive a full refund. Appointments canceled within 24 hours are subject to a $35 cancellation fee.

Mobile Blood Collections

Yes. Mobile blood collections require a physician’s order or laboratory requisition unless otherwise permitted by law.

No. HomeAccess Labs collects your specimen and delivers it to the appropriate laboratory for testing. Your healthcare provider or laboratory is responsible for the test results.

We support many physician-ordered laboratory services. If you already have a laboratory order or collection kit, simply upload it during booking.

Please let us know during booking. Our highly trained professionals use techniques designed to make the collection as comfortable as possible, and we will always do our best to provide a positive experience.

Everyone’s experience is different, but our goal is to make the process as quick, gentle, and comfortable as possible. Our collectors are trained to help patients feel at ease throughout the appointment.

Drug & Alcohol Collections

Yes. We provide both DOT and non-DOT mobile drug and alcohol collections.

Absolutely. We regularly perform collections at offices, job sites, and other approved business locations throughout our service area.

If you are booking for yourself, we will guide you through the process. If you are booking on behalf of an employer or organization, provide the required collection type during scheduling.

Yes. HomeAccess Labs partners with employers, staffing agencies, occupational health providers, rehabilitation programs, and other organizations that need reliable mobile collection services.

Home Wellness Visits

Home Wellness Visits are designed for anyone who would benefit from an extra layer of support, including older adults, busy families, individuals recovering at home, or anyone who simply wants additional peace of mind.

Yes. With the patient’s authorization, we can provide a visit summary and updates to designated family members or caregivers.

Yes. Our Home Wellness Plans provide regularly scheduled visits for patients who would benefit from ongoing support and wellness monitoring.

Absolutely. Many families purchase visits for parents, grandparents, or loved ones who live independently. It is a thoughtful way to show you care while helping them stay connected.

Privacy & Safety

Yes. Protecting your privacy is extremely important to us. We handle personal information carefully and follow applicable privacy requirements.

Yes. Every HomeAccess Labs service is performed by highly trained healthcare professionals who are selected for their professionalism, technical skills, and commitment to outstanding patient care.

If your healthcare provider has given you specific instructions—such as fasting or bringing paperwork—please follow those directions. Otherwise, make sure the appointment location is accessible, and we will take care of the rest.

Business Partnerships

Absolutely. Whether you are a physician’s office, laboratory, employer, staffing agency, rehabilitation program, or occupational health provider, we can build a service solution tailored to your organization’s needs.

Yes. We offer policy reviews focused on helping organizations strengthen their workplace collection procedures, documentation, and operational workflow. These services are quoted individually.

Contact us through the Business Partnerships page. We will learn about your organization’s needs and create a customized service plan that fits your workflow.

Closing Section

If you do not see your question here, contact HomeAccess Labs. Our team is always happy to answer your questions and help you choose the service that is right for you.